REFUND POLICY

At Prize Collective, we are committed to transparency and compliance with UK consumer law.

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Refunds on Competition Entries

As all entries to our competitions are classed as services that begin immediately upon purchase (entry into the prize draw), and due to the nature of prize competitions, we do not offer refunds on entry fees once your entry has been submitted and payment has been processed. This is because your entry and ticket numbers are allocated immediately, and the service is considered to have started at the point of purchase. This policy is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which state that the right to cancel does not apply to services that have been fully performed with your consent within the cancellation period.

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Duplicate Payments

If you believe you have made a duplicate payment in error, please contact us immediately at hello@prizecollective.com, providing your order details, and we will investigate your request. If a duplicate payment is confirmed, we will issue a refund for the duplicated transaction.

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Faulty or Incorrect Transactions

If you believe there has been a technical issue with your purchase or you have been charged incorrectly, please contact us within 14 days of the transaction. We will investigate and, where appropriate, provide a refund or credit your account.

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Contact for Refund Queries

If you have any questions about your purchase, please email us at hello@prizecollective.com with your name, email address used for purchase, order ID, and details of your query. We aim to respond within 2-5 working days.

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Note:

• This refund policy only applies to purchases made directly on www.prizecollective.com.

• It is your responsibility to ensure that you check your order before completing your purchase, including your eligibility to enter our competitions under our Terms & Conditions.